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Frequently asked questions

How long does the installation take?

The installation of DewBricks/Drybricks usually takes one to two days, depending on the size of the property. Please note, since we only work from the outside of your property, you don’t need to be at home during the installation. But, the installation team will need access to water and electricity.

Are SmartDry DewBricks/DryBricks suitable for all types of walls?

Any type of stone or brick wall, whether solid or containing a cavity, insulated or not, is eligible for the SmartDry DewBricks. They are designed in such a way that we are able to adapt our installations to the specifics of your walls.

How long does it take for my walls to dry out?

The drying out process starts directly after installation, but you will have to wait a bit before seeing results. Bear in mind that the walls of your property may have been saturating with moisture over decades. The first results will be noticed after a couple of months, depending on the type of wall. See our product page for more info.

Can the SmartDry DewBricks/DryBricks be partially installed?

Generally speaking, the system needs to be installed along the whole exterior wall, because otherwise the damp problem will only be displaced. Arrange a damp survey and we’ll give you advice regarding your specific damp problem.

Do I have to be present during installation?

For DewBricks and DryBricks, no. Apart from providing us with water and electricity, it´s not necessary for you to be at home during the installation. You will need be home for the installation of the DrySkirt as it is fitted to the interior wall of your property.

Do the DewBrick external elements come in different colours?

We can provide the elements in six standard colours. If you’d like a specific colour, it is always possible to have the elements painted.

How far do the DewBrick elements protrude from the outside?

The main body of the elements aligns with the face of the exterior wall, and the air inlets protrude 2 cm out of that wall. The depth is different for each type of wall and is customised on site.

Do the SmartDry solutions require any maintenance?

Our products are completely maintenance free, however we do recommend cleaning the external elements once a year and checking that the air can flow freely through them.

Do you operate outside of the UK?

We have an office in Spain from where we cover the whole South of Europe including Portugal, the Canaries, France, Spain, Italy and Switzerland. We can always negotiate possibilities for different countries. Contact our UK office for more information.

Do you do Damp Survey Reports?

Yes, we can arrange for a professional damp specialist to perform a Gravimetric Moisture Test and create a damp report for your property. This has a cost of £275,00 (inc. VAT)

Do I have to re-plaster to install your system?

It is not required to re-plaster to install our System as it is installed from the outside, so the interior walls are left untouched; please note that sometimes we have seen that the previous or current plasterer has decided to use a waterproof or unbreathable plaster where a lime based plaster should've been used. In these instances, we always advise you to use a lime-based, breathable plaster.

How soon after installing your system can I redecorate?

When it's safe to redecorate will always depend on the initial damp readings, we suggest you wait at least a year before redecorating, although you may be able to redecorate sooner. Please ask one of our specialists before redecorating. Also, it's important to note that when redecorating you must use breathable materials, like lime based plaster and breathable paints and wallpapers. If you use a waterproof plaster or plastic paints, these will block the system and consequently void the guarantee.

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